Privacy policy
PRIVACY POLICY
Last updated: September 14, 2026
AI-ASSISTED CHAT
We use Shopify to power AI-assisted chat on our online store. When you use chat, Shopify processes your messages and related conversation information to generate responses and improve the quality of the Inbox agent over time. Modern Retreat Buildings can review chat history for customer service, quality, safety, and business-record purposes, subject to this Privacy Policy and applicable law.
Do not submit Social Security numbers, full payment-card numbers, bank-account credentials, passwords, or other highly sensitive information through chat. When sensitive information is necessary, use the secure method provided by Modern Retreat Buildings or the applicable authorized service provider.
Modern Retreat (“Modern Retreat,” “we,” “us,” or “our”) operates modernretreatbuildings.com and provides an online showroom for premium building solutions, including Signature Home building packages, coordinated property packages, backyard office solutions, financing resources, project quote requests, and related products and services.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit a quote or project inquiry, contact us, make a purchase, use our services, or otherwise interact with Modern Retreat.
By using our website or Services, you acknowledge the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with Modern Retreat, we may collect the following categories of personal information.
CONTACT INFORMATION
This may include:
Name
Email address
Telephone number
Mailing address
Billing address
Delivery address
Project location
Other contact information you provide
PROJECT AND QUOTE INFORMATION
When you request a quote, submit a project inquiry, or use our Start a Project process, we may collect information such as:
Property or project ZIP code
Project address or general location
Intended building use
Project type
Preferred building or model
Approximate project size
Project timeline
Budget information
Property ownership or property status
Financing interest
Requested upgrades or customization
Delivery requirements
Site-access information
Permit or zoning information you choose to provide
Contractor or installer information
Other project details you choose to provide
TRANSACTION AND PAYMENT INFORMATION
If you make a purchase or payment, payment and transaction information may be processed by Shopify, payment processors, financial institutions, financing providers, or other service providers.
Modern Retreat does not necessarily receive or store complete payment-card numbers.
Transaction information we receive may include:
Order information
Payment status
Billing information
Purchased products or services
Deposit information
Refund information
Transaction identifiers
ACCOUNT INFORMATION
If customer-account functionality is used, we may process information such as:
Login information
Account preferences
Saved addresses
Order history
Quote or inquiry information
Other account activity
COMMUNICATIONS
We collect information contained in communications you send to us, including:
Emails
Contact forms
Quote requests
Project inquiries
Customer-support requests
Telephone communications
Other correspondence
DEVICE AND USAGE INFORMATION
When you use our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Links clicked
Website interactions
Approximate location
Session information
Cookie identifiers
Advertising identifiers
Similar technical information
2. HOW WE COLLECT INFORMATION
We may collect personal information:
Directly from you
Automatically through our website
Through Shopify and related ecommerce technology
Through forms and customer communications
From payment processors
From financing providers
From service providers acting on our behalf
From suppliers or project partners
From marketing or analytics providers
From other third parties where permitted by law
3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
Respond to quote requests and project inquiries
Evaluate project requirements
Prepare project-specific pricing and proposals
Communicate regarding products and services
Communicate regarding upgrades or customization
Coordinate freight and delivery
Evaluate delivery access
Provide customer support
Process orders and transactions
Process or coordinate payments
Coordinate with suppliers and project participants
Provide financing resources
Maintain customer records
Maintain and improve our website
Personalize website experiences
Understand website traffic and customer interests
Measure advertising and marketing performance
Prevent fraud
Protect website and account security
Send marketing communications where permitted
Maintain business and accounting records
Comply with legal and regulatory obligations
Enforce our policies and agreements
Protect Modern Retreat, our customers, and others
Submitting a quote request, financing inquiry, contact form, or Start a Project form does not by itself create an order or purchase obligation.
4. SHOPIFY
Our website and ecommerce services are powered by Shopify.
Shopify processes certain personal information in connection with providing website, ecommerce, checkout, payment, security, analytics, advertising, customer-account, and related technology services.
Information submitted through our website may therefore be transmitted to and processed by Shopify and its service providers.
Shopify's processing of personal information is also governed by Shopify's applicable privacy policies and notices.
5. PAYMENT PROCESSING
Payments may be processed through Shopify Payments, financial institutions, credit-card networks, or other payment service providers.
These providers may collect information needed to:
Authorize transactions
Process payments
Prevent fraud
Verify identity
Resolve payment disputes
Issue refunds
Comply with financial regulations
Their handling of personal information may be governed by their own privacy policies and contractual terms.
6. SERVICE PROVIDERS AND BUSINESS PARTNERS
We may disclose personal information to service providers and businesses that assist with operating Modern Retreat.
These may include:
Shopify
Payment processors
Financial institutions
Website-hosting providers
Technology providers
Email providers
Customer-communication providers
Analytics providers
Marketing providers
Advertising providers
Suppliers
Manufacturers
Freight carriers
Delivery providers
Contractors
Engineers
Architects
Professional service providers
Financing providers
Fraud-prevention providers
Security providers
Accounting professionals
Legal professionals
Compliance professionals
We disclose personal information only as reasonably necessary for the applicable business purpose and subject to applicable law.
7. SUPPLIERS, FREIGHT PROVIDERS, AND PROJECT PARTNERS
For quote-based building projects, it may be necessary to share project information with independent suppliers, manufacturers, freight carriers, engineers, contractors, installers, architects, or other project participants.
Information shared may include:
Customer name
Contact information
Project location
Delivery address
Product selection
Project specifications
Selected options
Upgrade requests
Delivery requirements
Site-access information
Other information reasonably necessary to quote, coordinate, supply, deliver, or support the project
Unless expressly stated otherwise, these businesses operate independently and may maintain their own privacy practices.
8. THIRD-PARTY FINANCING
Modern Retreat may provide links or access to independent third-party lenders or financing platforms.
If you choose to submit personal information directly to a financing provider, that provider's privacy policy and terms govern its collection and use of your information.
Modern Retreat does not control a third-party financing provider's:
Credit decisions
Eligibility standards
Credit inquiries
Interest rates
Fees
Loan amounts
Loan terms
Data practices
Approval decisions
Funding decisions
Checking financing eligibility or submitting a financing application does not create a Modern Retreat order.
9. MARKETING AND PROMOTIONAL COMMUNICATIONS
Where permitted by law, we may use personal information to communicate with you about:
Modern Retreat products
Project opportunities
New models
Building packages
Financing resources
Promotions
Special offers
Educational content
Other information that may interest you
You may unsubscribe from promotional email communications using the unsubscribe link contained in those messages.
You may still receive non-promotional communications related to:
Quote requests
Project inquiries
Transactions
Orders
Payments
Delivery
Customer support
Account matters
Legal or administrative notices
10. COOKIES AND SIMILAR TECHNOLOGIES
Modern Retreat, Shopify, and certain service providers may use:
Cookies
Pixels
Tags
Local storage
Software development kits
Similar technologies
These technologies may be used to:
Operate the website
Maintain website security
Remember preferences
Maintain sessions
Understand website usage
Analyze traffic
Measure website performance
Improve customer experience
Measure marketing effectiveness
Support advertising
Prevent fraud
Your browser or device may allow you to block or delete certain cookies.
Disabling cookies may affect some website functionality.
11. ANALYTICS
We may use analytics services to better understand how visitors use our website.
Analytics providers may process information such as:
IP address
Device information
Browser information
Pages viewed
Referring sources
Session activity
Approximate location
Interactions with website features
We use this information to understand performance, improve the website, and evaluate marketing activity.
12. ADVERTISING AND TARGETED MARKETING
We may use advertising or marketing technologies provided by Shopify or other third parties.
Depending on the technologies enabled, information about your website activity may be used to:
Measure advertising effectiveness
Understand customer interests
Create audiences
Personalize advertising
Display advertising on other platforms
Certain uses of personal information for advertising may be considered “sale,” “sharing,” or “targeted advertising” under some privacy laws even when no money is exchanged for the personal information.
13. YOUR PRIVACY CHOICES
Where required by applicable law, you may have the ability to opt out of certain uses of personal information for targeted advertising, sale, or sharing.
Modern Retreat provides a Your Privacy Choices page for applicable requests:
https://modernretreatbuildings.com/pages/data-sharing-opt-out
Where supported by our technology and required by applicable law, qualifying browser-based privacy preference signals, such as Global Privacy Control signals, may also be recognized.
14. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites or services.
These may include:
Financing providers
Suppliers
Manufacturers
Contractors
Social-media platforms
Payment services
Other businesses
Modern Retreat does not control and is not responsible for the privacy, security, content, or practices of websites and services operated by independent third parties.
You should review the privacy policies of third-party services before providing personal information to them.
15. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.
These safeguards may include measures designed to protect information from:
Unauthorized access
Misuse
Loss
Alteration
Improper disclosure
However, no website, electronic transmission, payment system, or information-storage system can be guaranteed to be completely secure.
Customers should avoid sending highly sensitive information through unsecured communications unless necessary.
16. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information to:
Respond to inquiries
Manage project relationships
Prepare quotes
Complete transactions
Provide customer support
Maintain business records
Maintain warranty records
Resolve disputes
Prevent fraud
Enforce agreements
Comply with accounting obligations
Comply with tax obligations
Comply with legal requirements
Retention periods may vary depending on the type of information, relationship with the customer, and applicable legal obligations.
17. CHILDREN'S PRIVACY
Modern Retreat's products and services are intended for adults and are not directed to children.
We do not knowingly collect personal information from children under the age at which parental or guardian consent is required under applicable law.
If you believe a child has improperly provided personal information to Modern Retreat, contact us so we can review the matter.
18. YOUR PRIVACY RIGHTS
Depending on where you live, applicable law may provide rights regarding your personal information.
These rights may include the right to:
Request access to personal information
Request correction of inaccurate information
Request deletion of certain information
Obtain a copy of certain information
Request information regarding data practices
Opt out of certain targeted advertising
Opt out of certain sales or sharing of personal information
Withdraw consent where processing is based on consent
Appeal certain privacy-request decisions where applicable
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before processing certain requests.
Where permitted, you may also use an authorized agent to submit a request.
Modern Retreat will not unlawfully discriminate against you for exercising applicable privacy rights.
19. CALIFORNIA PRIVACY RIGHTS
California residents may have additional rights under applicable California privacy laws.
Depending on the law and circumstances, these rights may include the right to:
Know the categories of personal information collected
Know the sources of personal information
Know the purposes for which personal information is used
Know categories of third parties to whom information is disclosed
Request access to specific personal information
Request correction of inaccurate personal information
Request deletion of certain personal information
Opt out of certain sales or sharing of personal information
Limit certain uses or disclosures of sensitive personal information where applicable
Receive equal service and pricing when exercising privacy rights
California residents may submit applicable sale, sharing, or targeted-advertising opt-out requests through:
https://modernretreatbuildings.com/pages/data-sharing-opt-out
Other privacy requests may be submitted using the contact information provided at the end of this Privacy Policy.
20. CATEGORIES OF PERSONAL INFORMATION
Depending on your interaction with Modern Retreat, we may collect categories of information that can include:
Identifiers
Contact information
Commercial information
Internet or network activity
Approximate geolocation information
Financial or transaction-related information
Customer communications
Project information
Preferences and interests
Other information you voluntarily provide
We collect and use these categories for the business and commercial purposes described in this Privacy Policy.
21. SENSITIVE PERSONAL INFORMATION
Certain information you voluntarily provide may be considered sensitive personal information under applicable law.
Modern Retreat does not request sensitive personal information unless reasonably necessary for a legitimate business, transaction, security, financing, legal, or project-related purpose.
Where applicable law provides additional rights regarding sensitive personal information, we will process qualifying requests as required.
22. DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information for legitimate business purposes to categories of recipients including:
Technology providers
Payment processors
Financial institutions
Suppliers
Manufacturers
Freight providers
Contractors
Project professionals
Financing providers
Analytics providers
Marketing providers
Advertising providers
Professional advisers
Government authorities where required by law
We do not disclose more personal information than reasonably necessary for the applicable purpose.
23. LEGAL DISCLOSURES
We may disclose personal information when reasonably necessary to:
Comply with applicable law
Respond to subpoenas
Respond to court orders
Respond to lawful government requests
Protect our legal rights
Investigate fraud
Investigate misuse
Protect customers
Protect other individuals
Protect website security
Enforce agreements
Enforce policies
24. BUSINESS TRANSFERS
Personal information may be disclosed or transferred in connection with a potential or completed:
Merger
Acquisition
Financing transaction
Reorganization
Restructuring
Sale of assets
Transfer of business operations
Where required, personal information will remain subject to applicable privacy protections.
25. INTERNATIONAL DATA PROCESSING
Shopify and other service providers may process or store information in countries other than the country or state in which you live.
Where required by applicable law, appropriate legal mechanisms may be used for international transfers of personal information.
26. DO NOT TRACK
Some browsers provide “Do Not Track” signals.
Because there is not a single universally accepted technical standard governing all Do Not Track signals, our website may not respond to every such signal.
Where required by applicable law and supported by our technology, we may recognize qualifying privacy preference signals such as Global Privacy Control.
27. INFORMATION PROVIDED ABOUT OTHER PEOPLE
If you provide personal information about another person, such as:
A contractor
Property co-owner
Delivery contact
Project representative
Family member
Business partner
you are responsible for ensuring that you are authorized to provide that information to Modern Retreat.
28. ACCURACY OF INFORMATION
You are responsible for providing accurate information when submitting:
Quote requests
Project information
Contact information
Billing information
Delivery information
Other customer information
Please contact us if information previously provided to Modern Retreat should be corrected.
29. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in:
Our business
Our products
Our services
Our technology
Our service providers
Applicable laws
Privacy practices
The current version will be posted on this website and the “Last updated” date will be revised when appropriate.
30. CONTACT US
For questions about this Privacy Policy, our privacy practices, or a privacy-rights request, contact:
Modern Retreat
Email:
support@modernretreatbuildings.com
Website:
https://modernretreatbuildings.com
Privacy Choices:
https://modernretreatbuildings.com/pages/data-sharing-opt-out
Mailing address:
44730 Adam Ln
Temecula, CA 92592