Shipping policy
Shipping & Delivery Policy
Modern Retreat works with third-party suppliers and freight carriers to deliver products directly to our customers. Shipping methods, delivery times, and requirements vary depending on the product, supplier, destination, and carrier.
Shipping Costs
Shipping charges displayed at checkout apply to the delivery address entered by the customer. Some products may qualify for free standard shipping to eligible destinations.
Free shipping does not necessarily include special-access services or additional carrier charges. Remote locations, limited-access locations, residential or farm delivery, construction sites, redelivery, storage, address corrections, or other special delivery requirements may result in additional charges where applicable.
If additional charges are required, we will contact you whenever possible before proceeding.
Large & Freight Shipments
Many of our garages, shelters, buildings, and other oversized products ship by freight rather than standard parcel delivery.
Freight carriers may contact you to arrange or confirm delivery. Please provide an accurate telephone number and email address when ordering and respond promptly to carrier communications.
Customers are responsible for ensuring that the delivery location is accessible to the appropriate delivery vehicle.
Unloading
Some large or heavy products may require the customer to provide appropriate unloading equipment, such as a forklift, tractor, skid steer, or other suitable equipment. Liftgate service may not be available for oversized freight.
Please review the individual product description and delivery requirements before ordering.
Delivery Estimates
Delivery dates and transit times shown on our website are estimates and are not guaranteed. Processing and transit times may be affected by product availability, carrier schedules, weather, holidays, remote destinations, and other circumstances outside our control.
Tracking or freight information will be provided when available.
Inspecting Freight Deliveries
Inspect your shipment carefully upon arrival. If you notice visible damage, missing packages, or damaged packaging, note it on the carrier's delivery documentation before accepting the shipment whenever possible.
Take photographs of the shipment and any damage and contact us promptly. Keep the packaging and shipping materials until the issue has been resolved.
Incorrect or Incomplete Delivery Information
Customers are responsible for providing complete and accurate delivery information. Additional costs resulting from incorrect addresses, inaccessible locations, missed delivery appointments, redelivery, storage, or special delivery requirements may be the customer's responsibility where applicable.
Site Preparation & Permits
For buildings, garages, shelters, and similar structures, customers are responsible for confirming site preparation, foundation requirements, local permits, zoning requirements, installation requirements, and delivery accessibility before ordering.
Multiple Shipments
Some products may arrive in multiple boxes, pallets, or separate shipments. Packages belonging to the same order may arrive at different times.
Questions
If you have questions about shipping or delivery requirements for a particular product, please contact us before placing your order. We recommend confirming delivery requirements in advance for oversized or freight-shipped products.