Refund policy
Returns & Refunds
We want you to be confident in your purchase. Because many of our products are large, heavy, high-value, and shipped by freight directly from our suppliers, return and cancellation requirements may vary by product and supplier.
Order Cancellations
Cancellation requests must be submitted within 1 hour of placing the order. Cancellation is not guaranteed if processing or fulfillment has already begun. If you need to cancel an order, contact us as soon as possible. We will make every reasonable effort to cancel the order before it is processed or shipped. Once an order has entered processing, been prepared for shipment, or shipped, cancellation may no longer be possible or may be subject to supplier, freight, restocking, or other applicable fees.
Returns
Eligible return requests must be made within 14 days of delivery. Contact us before returning any product. Returns must be authorized before they are shipped back. Eligibility for return depends on the product's condition, supplier requirements, and the time elapsed since delivery.
Products must generally be unused, unassembled, and in their original packaging to be considered for return. Products that have been assembled, installed, modified, damaged after delivery, or returned without authorization may not be eligible for a refund.
Return freight and applicable restocking or handling fees may be deducted from the refund unless the return results from an error for which we or the supplier are responsible.
Freight Deliveries
Please inspect freight shipments carefully at delivery. If packaging or merchandise appears damaged, note the damage on the carrier's delivery documentation before accepting the shipment whenever possible. Take clear photographs of the packaging and damaged areas and contact us promptly.
Keep all packaging and shipping materials while a damage claim is being reviewed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or incorrect, contact us promptly with your order number, photographs, and a description of the issue. We will work with the supplier and carrier to determine the appropriate resolution, which may include replacement parts, replacement merchandise, repair, or a refund when applicable.
Refunds
Approved refunds are issued to the original payment method. Original shipping charges, return freight, restocking fees, payment-related charges, or other non-refundable costs may be deducted where applicable and permitted by law.
Processing times for refunds may vary depending on your bank or payment provider.
Before Ordering Large Structures
Customers are responsible for confirming product dimensions, site accessibility, unloading requirements, foundation/site preparation, installation requirements, and applicable permits or local regulations before ordering.
Additional charges resulting from inaccessible delivery locations, special delivery requirements, redelivery, storage, or other customer-related delivery issues may be the customer's responsibility where applicable.
Questions or Return Requests
Contact us before initiating any return or cancellation. Please include your order number and relevant photographs or documentation so we can assist you as quickly as possible.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.